AI Practices That Deliver Results

As Asia/Pacific organizations mature in their digital transformation initiatives, they must extract ever more value from their data assets to deliver concrete business outcomes. At the same time, COVID-19 has accelerated organizations’ adoption of digital technologies as they strive for increased resiliency.

Artificial intelligence (AI) tools are facilitating both these trends. IDC predicts that by 2022, at least 55% of A2000 companies will leverage AI tools, such as natural language processing (NLP), machine learning (ML), and deep learning (DL) businesswide. These enable 55% of use cases across areas such as customer experience (CX), security, facilities, and procurement.

Despite rising demand, AI projects remain difficult to execute. This IDC InfoBrief takes snapshots of AI adoption in Asia/Pacific, and compares strategies, capabilities, and practices to accelerate value delivery.